If your flight happens to be booked on one of the few days that we have bad weather and we cannot reschedule, then we will provide you a full refund. In all other cases, you must notify us 48 hours before your scheduled flight of your cancellation to receive a full refund minus the initial deposit. Any cancellations within 48 hours of your flight or no-shows are non-refundable.
Anyone who shows up intoxicated for Flyboarding will be unable to participate and will not be issued a refund.
We reserve the right to cancel an activity without a refund if you misuse the equipment, put yourself, other guests, or employees in danger or if you do not listen to your guide/instructor. If you decide to stop the tour due to fear of water or the activity, we are not required to refund your money. Anyone that comes to participate in a water activity with us must know how to swim. No refunds will be issued to those who cannot swim and choose to opt out of an activity that they reserved.